Frequently Asked Questions

Throughout the pandemic, we have followed the restrictions and advice of Alberta Health Services and the Government of Alberta. We will continue to be guided by these policies ensuring the safety and satisfaction of our ticket holders and their theatre experience. Should these policies be modified, updated information will be posted on our website and social media accounts as soon as it becomes available and will be emailed directly to guests who have purchased tickets. We thank you for your patience and continued patronage.

 

On September 15th the Alberta Government declared a state of public health emergency and introduced new measures to reduce the transmission of COVID-19. Effective September 20th, the Mayfield Dinner Theatre will be participating in the Restriction Exemption Program in order to continue the operation of the Theatre.

 

Performances from September 21 to October 24, 2021:

  • All guests 12 and over must show one of the following to be admitted to the Theatre:
    • Proof of Double Vaccination
    • Proof of Single Vaccination administered at least two weeks prior to your visit
    • A negative PCR or Rapid Test obtained from a private-pay testing location in the past 72 hours (tests from AHS or Alberta Precision Laboratories will not be accepted)
    • Documentation of a medical exemption (original document)
  • Guests 18 and over must also show personal identification matching the name and date of birth on their documentation.
  • There are no requirements for guests 11 and younger.

Performances from October 25, 2021 Onward:

  • All guests 12 and over must show one of the following to be admitted to the Theatre:
    • Proof of Double Vaccination
    • A Negative PCR or Rapid Test obtained from a private-pay testing location in the past 72 hours (tests from AHS or Alberta Precision Laboratories will not be accepted)
    • Documentation of a medical exemption (original document)
  • Guests 18 and over must also show personal identification matching the name and date of birth on their documentation.
  • There are no requirements for guests 11 and younger.

 

Documentation must be shown upon arrival to the theatre. Please do not email copies of your documents to us as we are unable to record your information. If you are unable to meet these exemption requirements, please contact the Box Office at tickets@mayfieldtheatre.ca to release your reservation. You will receive an account credit which can be used for a future performance.

In addition to the Exemption Program outlined above, the following measures are also in place:

  • In accordance with the City of Edmonton Bylaw, masks must be worn when walking about the Theatre, in the Buffet Area, and during the performance. Masks may be removed when eating and drinking. Those who choose to not wear a mask are asked to stay home and will not be allowed entry.
  • Hand Sanitizer is mandatory for all guests prior to entering the Buffet Area
  • Gloves and sanitizing wipes are available in the Buffet Area
  • Partitions remain in the washrooms

We thank you for your continued support and look forward to welcoming you back to the Theatre.

 

Frequently Asked Questions

What are the Box Office Hours of Operation?

The Call Centre is open Monday – Friday 10am-5pm

The Box Office hours are Monday – Friday 9am-5:00pm

The Call Centre & Box Office are closed Saturdays, Sundays and all Holidays.

 

How can I purchase tickets when the Box Office is closed?

For future show date you can purchase tickets online or call the Box Office and leave us a voice message and we will call you on the next business day.

To purchase tickets on Day of the Performance (Saturday/Sunday) contact the Dinner Theatre Operation Manager Cody Lockett (780.930.4021) to check to see if seats are available. If there are seats available on the day, we will inform the ‘Will Call Desk” in the Theatre Lobby that you will be purchasing tickets for that day.

 

What is your Refund/Exchange Policy?

There are no Refunds on tickets however we can exchange the tickets to another show date within the same production. Exchanges must be made at least 48 hours prior to your show date. There is an exchange fee of $5.25 per ticket.

We will not accept ticket exchanges after the scheduled show date.

 

What is your Sharing Policy?

Please be advised that if you are purchasing two seats at a table for four, our sharing policy will come into effect.

 

What is included in your ticket price?

The ticket price includes the buffet, coffee, tea and the Dinner Theatre Production.  Does not include Gratuity for liquor or food service. The recommend Gratuity of 20% on ticket price and drinks can be left at your table on your show date.

 

Are there any additional service fees for using the Online Booking Process?

Purchases made online will be charge an “Online Booking Service Fee” of $3.50 per ticket.

 

Do you offer discounts to Seniors?

We do not offer discounts on tickets however we offer lower ticket prices for our Wednesday Brunch Performances.

 

Is there a fee for mailing out tickets?

If you would like for us to mail out your tickets to you, there will be a mailing Fee of $3.50

 

At what age are children permitted in the Theatre?

INFANTS (Babies in Arms) or children under the age of 6 years are NOT permitted in the Theatre.

For children ages of 6 to 12 years old a ticket can be purchased for $69.00 plus tax.  Please inform the Box Office at the time of booking.

 

Are hearing devices available for use in the Theatre?

We have a limited number of hearing devices available for use, please contact the Box Office to arrange to use one of these devices on your performance date.

 

Is your Theatre wheelchair accessible?

The Mayfield Dinner Theatre is Wheelchair friendly. We have designated seating to allow room for Wheelchairs.  Please notify us at the time of booking if you require Wheelchair Accessible seats.

 

What does our Theatre do for special occasions?

We can acknowledge your special occasion on our silent announcement screens that runs during meal service.

We offer cakes (appx 6-inch x 4-inch) for an additional cost.

Contact the Box Office within 2 business days of your scheduled performance to arrange a screen announcement or order a cake.

 

What should I do if I have food allergies or dietary restrictions?

All our menus can be found on our website. The menu items are labelled Gluten Free, Dairy Free, Vegetarian & Vegan Friendly, or May Contain Nuts.

If you have severe allergies and are concerned about cross contamination, we can prepare a Dietary Restricted Meal for you.  The Dietary Restricted Meal is to replace all other food items on the menu.

If you require a Dietary Restricted Meal contact the Box Office at 780.930.4048 at least 48 hours prior to your scheduled show date to discuss your meal options. Additional charges may be charged for items not offered.

 

How/when can I pick-up my tickets?

Tickets @ Home:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.

Tickets @ Will Call: The tickets can be picked up at the “Will Call Desk” on the day of your performance.

In advance at the Box Office anytime during business hours.

 

What if I have misplaced my tickets?

We can reissue ticket(s) to the purchaser.  Call the Box Office to confirm your performance date and table/booth number and notify us of any other guests picking up the tickets. You can then choose from the following delivery options:

Tickets @ Home:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.

Tickets @ Will Call: The tickets can be picked up at the “Will Call Desk” on the day of your performance.

In advance at the Box Office anytime during business hours.

Picture ID may be required to pick up the tickets.

 

What time do the Theatre doors open?

Evening performances:

Doors open at 5:30pm, Buffet 5:30pm-7:30pm, Performance starts 7:30pm.

Brunch performances

Doors 10am, Buffet 10am-Noon, Performance starts 12 noon.

 

How long are the performances?

Each performance can vary in length and can run 2-3 hours including intermission.

 

What is your dress code for the Theatre?

The recommended dress code is business casual: no jeans, t-shirts, or runners.

Management has the right to deny anyone admittance if their attire is not suitable.

 

What if I cannot attend on my scheduled performance date?

You have the following options:

Exchange your tickets to another show date within the production, 48 hours notice is required.  Exchanges cannot be made after the schedule performance date.

You can give or sell your tickets to other friends and family.

 

What if a performance is cancelled?

The Mayfield Dinner Theatre reserves the right to change/cancel advertised shows, dates, or cast. In the event of a change/cancellation, our priority would be to reschedule another performance date for all patrons with tickets.  If a show is cancelled, a credit will be applied to your Mayfield Dinner Theatre Account.  The credit amount can be applied towards future bookings.

 

What number do I give the babysitter?

Call the Dinner Theatre Lobby at 780.930.4079 or contact the Theatre Operations Manager at 780.930.4021.

 

Where is the closest parking for the Theatre?

Free Parking is available at the southeast corner of the Dinner Theatre.  Limited Reserved parking stalls are available for our Season Ticket Subscribers.  Season Ticket Subscribers Parking Pass must be displayed in vehicle.

Handicap Parking is available on the southeast corner of the Theatre, or by the main entrance to the hotel.

 

Can I leave my cell phone, pager, etc. on during the performance?

Cell phones and electronic devices must be turned off during the performance.

 

Can I take photos/videos in the Theatre?

Photos/videos can ONLY be taken during the meal and intermission.

Photos/videos cannot be taken during the performance.

 

Who do I contact to share my comments and concerns regarding my Dinner Theatre Experience?

Comments and concerns can be sent to the Food & Beverage Service Manager, Cody Lockett by email at clockett@mayfieldtheatre.ca or by phone at 780.930.4021.

 

Who do I contact for a donation from the Mayfield Dinner Theatre?

All donation inquiries can be sent to Director of Sales & Marketing, Holly O’Neill by email at HONeill@silverbirchhotels.com.

 

Can I purchase tickets as a gift?

For gifts we recommend that you purchase a Gift Card for a set amount.  This gives the Recipient the option to:

Choose a performance date best suited for them.

Book a Dinner Theatre Experience Package.

Can be use at the DoubleTree by Hilton West Edmonton for a room or to dine at the Hotel Restaurant, Stages.

Any balance remaining on the Gift Card, they can use it towards drinks or tickets to a future show date.

 

Where can I purchase and/or redeem Gift Cards?

Gift Cards can be purchased in person at the Box Office or online (www.mayfieldtheatre.ca)

and an electronic copy will be emailed to you.

Gift Cards are purchase at a dollar value, there is no GST added.

Gift Cards do not have expiry dates and can be used at any time.

Gift Cards that are lost or misplaced cannot be reissued.

To check a balance on a Gift Card you can call the toll-free number (1.800.242.5353) on the back of the Gift Card.

Gift Cards can be redeemed at the Box Office for tickets, Dinner Theatre Experience Packages, at the Double Tree by Hilton West Edmonton or at the Stages Restaurant at the hotel.

Online Gift Cards can only be redeemed at the Box Office we require the OLGC# on the Online Gift Card. The Online Gift Card will need to be converted to a physical Gift Card for you to use it at the Double Tree by Hilton West Edmonton, at the Stages Restaurant in the hotel or towards your beverage tab in the Dinner Theatre.

 

How do I become a Season Ticket Subscriber?

Season Tickets usually go on sale in mid-April and can be purchased until the end of October.  If you are interested in Season Tickets for the next season you can call the Box Office and we can add your name to our Waiting List and we will contact you once we start selling Season Tickets for the new Season.

If you decide to purchase Season Tickets after you have seen the first show of the season, we will take what you paid for your regular tickets and apply it towards Season Tickets.

 

What are the benefits of being a Season Ticket Subscriber?

Tickets for each of the 5 shows of the Season (Sept – Aug) at a reduced rate.

Hassle free ticket exchanges

Complimentary coat check

Savings on additional regular price tickets (10-25% Off)

Discounts on select bottles of wine

Parking privileges

Preferred Hotel rates at the DoubleTree by Hilton West Edmonton

15% discount in the DoubleTree by Hilton West Edmonton Stages Kitchen & Bar

 

What is a 3-Play Mini Subscription?

To purchase a 3-Play Mini Subscription you can choose 3 out of the 5 shows at a reduced rate and are available for Tuesday, Wednesday, Thursday, Fridays, and Sunday Evenings as well as the Wednesday Brunches. Please contact the Box Office for further details.

3-Play Mini Subscriptions go on sale in the Spring, but you can contact the Box Office if you would like your name to put on the waiting list. We can then call you when we start selling 3-Play Mini Subscriptions.

 

When does our Season begin and end?

Our season runs from September to August of each year and consists of five (5) shows.

 

What days of the week do we have performances at the Dinner Theatre?

The Mayfield Dinner Theatre performances run every day of the week except Monday.

On Sundays we have a Brunch and Evening performance. We have Wednesday Brunch performances every other Wednesday.

 

How many seats does the Dinner Theatre have?

The Theatre has 452 seats.  The Seat Map can be found on our website.

There are no pillars to obstruct your view of the stage. It is 66 feet from the stage to the back wall of the Theatre. The Theatre has seating that will accommodate up to 6 people. The Chairs are swivel bucket seats with casters. Booths are in the shape of a half circle and have bench seating (more restricted leg room) and are elevated one step up from the tables.

 

Are the actors/actresses from Canada?

The Mayfield Dinner Theatre is a professional Theatre company operating under the jurisdiction of the Canadian Actors Equity Association. The actors/actresses are members of the Canadian Actors Equity Association.