Frequently Asked Questions

Frequently Asked Questions

What are the Box Office Hours of Operation?

The Call Centre is open Monday – Friday 9:30am-3:00pm

The Box Office hours are Monday – Friday 9:00am-3:00pm

The Call Centre & Box Office are closed Saturdays, Sundays and all Holidays.

 

How can I purchase tickets when the Box Office is closed?

For future show date you can purchase tickets online or call the Box Office and leave us a voice message and we will call you on the next business day.

To purchase tickets on Day of the Performance (Saturday/Sunday) contact the Dinner Theatre Operation Manager Cody Lockett (780.930.4021) to check to see if seats are available. If there are seats available on the day, we will inform the ‘Will Call Desk” in the Theatre Lobby that you will be purchasing tickets for that day.

Please arrive at the Theatre Lobby at least 20 minutes after the doors open to purchase your tickets at the “Will Call Desk”.

 

What is your Refund/Exchange Policy?

There are no Refunds on tickets however we can exchange the tickets to another show date within the same production. Exchanges must be made at least 48 hours prior to your show date. There is an exchange fee of $5.25 per ticket.

We will not accept ticket exchanges after the scheduled show date.

 

What is your Sharing Policy?

Due to Covid 19 and the Social Distancing restrictions we will not sell the other seats at the tables/booths to another individual unless we have your approval.  It is at your discretion that the individuals at your table/booth are part of your cohort.

 

What is included in your ticket price?

The ticket price includes the 4-Course Plated Meal, coffee, tea and the Dinner Theatre Production.  Does not include Gratuity for liquor or food service. The recommend Gratuity of 20% on ticket price and drinks can be left at your table on your show date.

 

Are there any additional service fees for using the Online Booking Process?

Purchases made online will be charge an “Online Booking Service Fee” of $3.50 per ticket.

 

Do you offer discounts to Seniors?

We do not offer discounts on tickets however we offer lower ticket prices for our Wednesday Brunch Performances.

 

Is there a fee for mailing out tickets?

If you would like for us to mail out your tickets to you, there will be a mailing Fee of $3.50

 

At what age are children permitted in the Theatre?

INFANTS (Babies in Arms) or children under the age of 6 years are NOT permitted in the Theatre.

For children ages of 6 to 12 years old a ticket can be purchased for $69.00 plus tax.  Please inform the Box Office at the time of booking.

 

Are hearing devices available for use in the Theatre?

We have a limited number of hearing devices available for use, please contact the Box Office to arrange to use one of these devices on your performance date.

 

Is your Theatre wheelchair accessible?

The Mayfield Dinner Theatre is Wheelchair friendly. We have designated seating to allow room for Wheelchairs.  Please notify us at the time of booking if you require Wheelchair Accessible seats.

 

What does our Theatre do for special occasions?

We can acknowledge your special occasion on our silent announcement screens that runs during meal service.

We offer cakes (appx 6-inch x 4-inch) for an additional cost.

Contact the Box Office within 2 business days of your scheduled performance to arrange a screen announcement or order a cake.

 

What should I do if I have food allergies or dietary restrictions?

All our menus can be found on our website. The menu items are labelled Gluten Free, Dairy Free, Vegetarian & Vegan Friendly, or May Contain Nuts.

If you have severe allergies and are concerned about cross contamination, we can prepare a Dietary Restricted Meal for you.  The Dietary Restricted Meal is to replace all other food items on the menu.

If you require a Dietary Restricted Meal contact the Box Office at 780.930.4048 at least 48 hours prior to your scheduled show date to discuss your meal options. Additional charges may be charged for items not offered.

 

How/when can I pick-up my tickets?

Tickets @ Home:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.

Tickets @ Will Call: The tickets can be picked up at the “Will Call Desk” on the day of your performance.

In advance at the Box Office anytime during business hours.

 

What if I have misplaced my tickets?

We can reissue ticket(s) to the purchaser.  Call the Box Office to confirm your performance date and table/booth number and notify us of any other guests picking up the tickets. You can then choose from the following delivery options:

Tickets @ Home:  The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.

Tickets @ Will Call: The tickets can be picked up at the “Will Call Desk” on the day of your performance.

In advance at the Box Office anytime during business hours.

Picture ID may be required to pick up the tickets.

 

What time do the Theatre doors open?

Evening performances:

Doors open at 5:30pm, Meal Service 5:30pm-7:30pm, Performance starts 7:30pm.

Brunch performances

Doors 10am, Meal Service 10am-Noon, Performance starts 12 noon.

 

How long are the performances?

Each performance can vary in length and can run 2-3 hours.

 

What is your dress code for the Theatre?

The recommended dress code is business casual: no jeans, t-shirts, or runners.

Management has the right to deny anyone admittance if their attire is not suitable.

 

What if I cannot attend on my scheduled performance date?

You have the following options:

Exchange your tickets to another show date within the production, 48 hours notice is required.  Exchanges cannot be made after the schedule performance date.

You can give or sell your tickets to other friends and family.

 

What if a performance is cancelled?

The Mayfield Dinner Theatre reserves the right to change/cancel advertised shows, dates, or cast. In the event of a change/cancellation, our priority would be to reschedule another performance date for all patrons with tickets.  If a show is cancelled, a credit will be applied to your Mayfield Dinner Theatre Account.  The credit amount can be applied towards future bookings.

 

Is the Buffet still being offered during Covid 19?

Due to the Covid Restrictions the Mayfield Dinner Theatre will not be offering the Buffet.  You will receive a 4-course meal.  The Menu items can be found on our website.  You can choose your options when you arrive at the Theatre. To ensure that you receive your 4-Course Meal in a timely matter we recommend that you arrive at the Theatre no later than ½ hour after the doors open.

 

What number do I give the babysitter?

Call the Dinner Theatre Lobby at 780.930.4079 or contact the Theatre Operations Manager at 780.930.4021.

 

Where is the closest parking for the Theatre?

Free Parking is available at the southeast corner of the Dinner Theatre.  Limited Reserved parking stalls are available for our Season Ticket Subscribers.  Season Ticket Subscribers Parking Pass must be displayed in vehicle.

Handicap Parking is available on the southeast corner of the Theatre, or by the main entrance to the hotel.

 

Can I leave my cell phone, pager, etc. on during the performance?

Cell phones and electronic devices must be turned off during the performance.

 

Can I take photos/videos in the Theatre?

Photos/videos can ONLY be taken during the meal and intermission.

Photos/videos cannot be taken during the performance.

 

Who do I contact to share my comments and concerns regarding my Dinner Theatre Experience?

Comments and concerns can be sent to the Food & Beverage Service Manager, Cody Lockett by email at clockett@mayfieldtheatre.ca or by phone at 780.930.4021.

 

Who do I contact for a donation from the Mayfield Dinner Theatre?

All donation inquiries can be sent to Director of Sales & Marketing, Holly O’Neill by email at HONeill@silverbirchhotels.com.

 

Can I purchase tickets as a gift?

For gifts we recommend that you purchase a Gift Card for a set amount.  This gives the Recipient the option to:

Choose a performance date best suited for them.

Book a Dinner Theatre Experience Package.

Can be use at the DoubleTree by Hilton West Edmonton for a room or to dine at the Hotel Restaurant, Stages.

Any balance remaining on the Gift Card, they can use it towards drinks or tickets to a future show date.

 

Where can I purchase and/or redeem Gift Cards?

Gift Cards can be purchased in person at the Box Office or online (www.mayfieldtheatre.ca)

and an electronic copy will be emailed to you.

Gift Cards are purchase at a dollar value, there is no GST added.

Gift Cards do not have expiry dates and can be used at any time.

Gift Cards that are lost or misplaced cannot be reissued.

To check a balance on a Gift Card you can call the toll-free number (1.800.242.5353) on the back of the Gift Card.

Gift Cards can be redeemed at the Box Office for tickets, Dinner Theatre Experience Packages, at the Double Tree by Hilton West Edmonton or at the Stages Restaurant at the hotel.

Online Gift Cards can only be redeemed at the Box Office we require the OLGC# on the Online Gift Card. The Online Gift Card will need to be converted to a physical Gift Card for you to use it at the Double Tree by Hilton West Edmonton, at the Stages Restaurant in the hotel or towards your beverage tab in the Dinner Theatre.

 

How do I become a Season Ticket Subscriber?

Season Tickets usually go on sale in mid-April and can be purchased until the end of October.  If you are interested in Season Tickets for the next season you can call the Box Office and we can add your name to our Waiting List and we will contact you once we start selling Season Tickets for the new Season.

If you decide to purchase Season Tickets after you have seen the first show of the season, we will take what you paid for your regular tickets and apply it towards Season Tickets.

 

What are the benefits of being a Season Ticket Subscriber?

Tickets for each of the 5 shows of the Season (Sept – Aug) at a reduced rate.

Hassle free ticket exchanges

Savings on additional regular price tickets (10-25% Off)

Discounts on select bottles of wine

Parking privileges

Preferred Hotel rates at the DoubleTree by Hilton West Edmonton

15% discount in the DoubleTree by Hilton West Edmonton Stages Kitchen & Bar

 

What is a 3-Play Mini Subscription?

To purchase a 3-Play Mini Subscription you can choose 3 out of the 5 shows at a reduced rate and are available for Tuesday, Wednesday, Thursday, Fridays, and Sunday Evenings as well as the Wednesday Brunches. Please contact the Box Office for further details.

3-Play Mini Subscriptions go on sale in the Spring, but you can contact the Box Office if you would like your name to put on the waiting list. We can then call you when we start selling 3-Play Mini Subscriptions.

 

When does our Season begin and end?

Our season runs from September to August of each year and consists of five (5) shows.

 

What days of the week do we have performances at the Dinner Theatre?

The Mayfield Dinner Theatre performances run every day of the week except Monday.

On Sundays we have a Brunch and Evening performance. We have Wednesday Brunch performances every other Wednesday.

 

How many seats does the Dinner Theatre have?

With the Covid 19 restrictions the Mayfield Dinner Theatre has reduced the number of seats in the Theatre from 452 to 218 seats.  The Covid Seat Map can be found on our website.

There are no pillars to obstruct your view of the stage. It is 66 feet from the stage to the back wall of the Theatre. The Theatre has seating that will accommodate up to 6 people. The Chairs are swivel bucket seats with casters. Booths are in the shape of a half circle and have bench seating (more restricted leg room) and are elevated one step up from the tables.

 

Are the actors/actresses from Canada?

The Mayfield Dinner Theatre is a professional Theatre company operating under the jurisdiction of the Canadian Actors Equity Association. The actors/actresses are members of the Canadian Actors Equity Association.