HOW CAN I PURCHASE TICKETS WHEN THE BOX OFFICE IS CLOSED?
For future show dates, you can purchase tickets online or call the Box Office and leave us a voice message and we will call you on the next business day.
To purchase tickets on the day of the performance (Saturdays/Sundays), contact the on-duty Dinner Theatre Manager (780-930-4021) to check to see if seats are available. If there are seats available on the day, we will inform the ‘Will Call Desk” in the Theatre Lobby that you will be purchasing tickets for that day
IS THERE A FEE FOR MAILING OUT TICKETS?
If you would like for us to mail out your tickets to you, there will be a mailing Fee of $3.50 plus tax
WHAT SHOULD I DO IF I HAVE FOOD ALLERGIES OR DIETARY RESTRICTIONS?
All our menus can be found on our website including the special meal menu designed to cater to those with specific needs regarding gluten, dairy, vegan, nuts and more.
If you have severe allergies and are concerned about cross contamination, we can prepare a Dietary Restricted Meal for you. The Dietary Restricted Meal is designed to be a substitute for food items found on the buffet menu.
If you require a dietary restricted meal, contact the Box Office at 780-930-4048 at least 48 hours prior to your scheduled show date to discuss your meal options. Additional charges may be applied for any special items not offered.
HOW/WHEN CAN I PICK-UP MY TICKETS?
Tickets at home: The tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.
Tickets at Will Call: The tickets can be picked up at the “Will Call Desk” on the day of your performance but are subject to an environmental fee of $1.00 plus tax per ticket.
In advance at the Box Office anytime during business hours. Printed tickets are subject to an environmental fee of $1.00 plus tax per ticket.
WHAT IF I HAVE MISPLACED MY TICKETS?
We can reissue ticket(s) to the purchaser. Call the Box Office to confirm your performance date and table/booth number and notify us of any other guests picking up the tickets.
Picture ID may be required to pick up the tickets.
HOW DO I BECOME A SEASON TICKET SUBSCRIBER?
Season Tickets usually go on sale in mid-April and can be purchased until the end of October. If you are interested in Season Tickets for the next season you can call the Box Ofﬁce and we can add your name to our waiting list and we will contact you once we start selling Season Tickets for the new Season.
If you decide to purchase Season Tickets after you have seen the ﬁrst show of the season, we will take what you paid for your regular tickets and apply it towards Season Tickets.
WHAT ARE THE BENEFITS OF BEING A SEASON TICKET SUBSCRIBER?
- Tickets for each of the ﬁve shows of the season (Sept-Aug) at a reduced rate.
- Hassle-free ticket exchanges
- Complimentary coat check
- Savings on additional regular price tickets (10-25% Off)
- Discounts on select bottles of wine
- Parking privileges
- Preferred Hotel rates at the DoubleTree by Hilton West Edmonton
- 15% discount in the DoubleTree by Hilton West Edmonton Stages Kitchen & Bar
WHAT IS A 3-PLAY MINI SUBSCRIPTION?
To purchase a 3-Play Mini Subscription you can choose three out of the ﬁve shows at a reduced rate and are available for Tuesday, Wednesday, Thursday, Fridays, and Sunday evenings as well as the Wednesday brunches. Please contact the Box Ofﬁce for further details.
3-Play Mini Subscriptions go on sale in the Spring, but you can contact the Box Ofﬁce if you would like your name to put on the waiting list. We can then call you when we start selling 3-Play Mini Subscriptions.
WHY CAN’T I MAKE A NEW MAYFIELD ACCOUNT TO BUY TICKETS ONLINE?
Our website only allows an email to be used once. If you are unable to make a new account, you may already have a temporary one that was created for you during our system change if you have purchased tickets to attend the Mayfield Dinner Theatre in the last few years. Please try resetting your password first, to gain access to your account. You can do this by clicking here: Reset Password.
What is your refund/exchange policy?
There are no refunds on tickets; however we can exchange the tickets to another show date within the same production. Exchanges must be made at least 48 hours prior to your show date. There is an exchange fee of $5.25 per ticket.
We will not accept ticket exchanges after the scheduled show date.
What is included in your ticket price?
The ticket price includes the buffet, coffee, tea and the Dinner Theatre Production. Does not include gratuity for liquor or food services. The recommend gratuity of 20% on ticket price and drinks can be left at your table on your show date.
What is your sharing policy?
Please be advised that if you are purchasing two seats at a table for four, our sharing policy will come into effect.
Are there any additional fees for booking tickets at the box ofﬁce or online?
Online and Box Ofﬁce purchases are subject to an processing fee of $5.00 plus tax per ticket.
Do you offer discounts to seniors?
We do not offer discounts on tickets however we offer lower ticket prices for our Wednesday Brunch Performances.
Is there a fee for mailing out tickets?
If you would like for us to mail out your tickets to you, there will be a mailing fee of $3.50
Are children permitted in the theatre?
Infants (babies in arms) or Children under the age of six years old are not permitted in the Theatre.
For children ages of 6 to 12 years old a ticket can be purchased for $69.00 plus tax. Please inform the Box Ofﬁce at the time of booking.
Are hearing devices available for use in the theatre?
We have a limited number of hearing devices available for use, please contact the Box Ofﬁce to arrange to use one of these devices on your performance date.
Is your theatre wheelchair accessible?
The Mayﬁeld Dinner Theatre is wheelchair-friendly. We have designated seating to allow room for wheelchairs. Please notify us at the time of booking if you require wheelchair accessible seats.
What does the theatre do for special occasions?
We can acknowledge your special occasion on our silent announcement screens that run during meal service.
We offer cakes (approx. 6-inch x 4-inch) for an additional cost.
Contact the Box Ofﬁce within two business days of your scheduled performance to arrange a screen announcement or order a cake.
How does The Mayﬁeld Dinner Theatre accommodate food allergies or dietary restrictions?
All our menus can be found on our website through this link. The menu items are labelled gluten-free, dairy-free, vegetarian, vegan or “may contain nuts”.
If you have severe allergies and are concerned about cross-contamination, we can prepare a dietary restricted meal for you. The dietary restricted meal is to replace all other food items on the menu.
If you require a dietary restricted meal, contact the Box Ofﬁce at 780-930-4048 at least 48 hours prior to your scheduled show date to discuss your meal options. Additional charges may be charged for items not offered.
How/when can I pick up my tickets?
- At home: the tickets can be emailed to you to be printed at home or you can save them to your smartphone for us to scan on the day of the performance.
- At Will Call: the tickets can be picked up at the “Will Call Desk” on the day of your performance.
- In advance at the Box Ofﬁce anytime during business hours.
What time do the theatre doors open?
Doors open at 5:30 P.M., buffet 5:30
P.M. - 7:30 P.M., performance starts at 7:30 P.M..
Doors 10 A.M., buffet 10 A.M. - noon, performance starts 12 P.M.
How long are the performances?
Each performance can vary in length and can run 2-3 hours including intermission.
What is your dress code for the theatre?
The recommended dress code is business casual: no jeans, t-shirts or runners.
Management has the right to deny anyone admittance if their attire is not suitable.
What if I cannot attend on my scheduled performance date?
You have the following options:
Exchange your tickets to another show date within the production; 48 hours notice is required. Exchanges cannot be made after the scheduled performance date.
You can give or sell your tickets to other friends and family.
What if a performance is cancelled?
The Mayﬁeld Dinner Theatre reserves the right to change/cancel advertised shows, dates or cast. In the event of a change/cancellation, our priority would be to reschedule another performance date for all patrons with tickets. If a show is cancelled, a credit will be applied to your Mayﬁeld Dinner Theatre account. The credit amount can be applied towards future bookings.
What number do I give the babysitter?
Where is the closest parking for the theatre?
Free parking is available at the southeast corner of the Theatre. Limited reserved parking stalls are available for our Season Ticket Subscribers. Season Ticket Subscribers must display their parking pass in their vehicle.
Accessible parking is available on the southeast corner of the Theatre, or by the main entrance to the hotel.
Can I leave my cell phone on during the performance?
Cell phones and electronic devices must be turned off during the performance.
Can I take photos/videos in the theatre?
Photos/videos can only be taken during the meal and intermission.
Photos/videos cannot be taken during the performance.
Who do I contact to share my comments and/or concerns regarding my dinner theatre experience?
Who do we contact for a donation from the Mayﬁeld Dinner Theatre?
Can I purchase tickets as a gift?
For gifts, we recommend that you purchase a gift card for any denomination amount.
This gives the Recipient the option to:
- Choose a performance date best suited for them.
- Book a Dinner Theatre Experience Package.
- Use at the DoubleTree by Hilton West Edmonton for a room or to dine at the Hotel Restaurant, Stages.
Any balance remaining on the gift card, can be used towards drinks or tickets to a future show date.
Where can I purchase and/or redeem gift cards?
Gift Cards can be purchased in person at the Box Ofﬁce or online and an electronic copy will be emailed to you.
Gift cards are purchased at a dollar value, there is no GST added.
Gift cards do not have expiry dates and can be used at any time.
Gift cards that are lost or misplaced cannot be reissued.
To check a balance on a gift card, you can call the toll-free number
(1-800-242-5353) on the back of the gift card.
Gift cards can be redeemed at the Box Ofﬁce for tickets, Dinner Theatre Experience Packages, at the Double Tree by Hilton West Edmonton or at the Stages Restaurant at the hotel. Online gift cards can only be redeemed at the box ofﬁce. We require the OLGC# on the online gift card. The online gift card will need to be converted to a physical gift card for you to use it at the Double Tree by Hilton West Edmonton, at the Stages Restaurant in the hotel or towards your beverage tab in the Mayﬁeld Dinner Theatre.
When does our season begin and end?
Our season runs from September to August of each year and consists of ﬁve shows.
What days of the week does the Mayﬁeld Dinner Theatre have performances?
The Mayﬁeld Dinner Theatre performances run every day of the week except Monday.
On Sundays we have a brunch and evening performance. We have Wednesday brunch performances every other Wednesday.
How many seats does the dinner theatre have?
The Theatre has 452 seats. The seat map can be found on our website.
There are no pillars to obstruct your view of the stage. It is 66 feet from the stage to the back wall of the Theatre. The Theatre has seating that will accommodate up to 6 people. The chairs are swivel bucket seats with casters. Booths are in the shape of a half circle and have bench seating (more restricted leg room) and are elevated one step up from the tables.
Are the actors/actresses from Canada?
The Mayﬁeld Dinner Theatre is a professional theatre company operating under the jurisdiction of the Canadian Actors Equity Association. The actors/actresses are members of the Canadian Actors Equity Association.