FAQ

For future show dates, you can purchase tickets online 24/7 or contact the Box Office Monday to Friday via e-mail at tickets@mayfieldtheatre.ca (maximum 24-Hour response time) or at (780) 483-4051 (Toll Free: 1-877-529-7829) between 10am and 5pm.

To contact an agent on Saturdays, Sundays and Holidays (when the theatre is operating), e-mail tickets@mayfieldtheatre.ca with your phone number and the Box Office representative working Will Call will contact you after 4:45pm.

All menus can be found on our website including the special meal menu designed to cater to those with specific needs regarding gluten, dairy, vegan, nuts and more!

If you have severe allergies and are concerned about cross contamination, we can prepare a Dietary Restricted Meal for you. The Dietary Restricted Meal is designed to be a substitute for food items found on the buffet menu.

If you require a dietary restricted meal, please contact the Box Office at least 48 hours prior to your scheduled show date to discuss your meal options. Halal options are available but require 72 hours notice. Additional charges may be applied for any special items not offered.

Mobile Tickets: Tickets, by default, will be emailed to you at the time of full payment. You can print them at home or you can access them on your smartphone for us to scan on the day of the performance by logging into your account. If printing them, please ensure all bar codes are fully visible.

Tickets at Will Call: Your tickets can be picked up at the “Will Call Desk” on the day of your performance but are subject to an environmental fee of $1.00 plus tax per ticket.

Printed tickets can be obtained in advance at the Box Office anytime during business hours or at the time of purchase. Printed tickets are subject to an environmental fee of $1.00 plus tax per ticket.

We can reissue ticket(s) to the purchaser. Contact the Box Office to confirm your performance date and table/booth number and notify us of any other guests picking up the tickets.

Picture ID may be required to pick up the tickets.

New season tickets go on sale in Spring for the Season that starts in the Fall of the same year and can be purchased until the end of October online or through the Box Office.

If you decide to order Season Tickets after you have seen the first show of that season, we will take what you paid for your regular tickets and apply it towards your purchase.

• Tickets for each of the five shows of the season (Sept-Aug) at a reduced rate
• Ticket exchanges without the fee
• Complimentary coat check
• Savings on additional regular price tickets (10-25% Off) – not excluded from Dynamic Pricing model
• Discounts on select bottles of wine
• Parking privileges
• Preferred hotel rates at the DoubleTree by Hilton West Edmonton
• 15% discount in Stages Kitchen & Bar (Doubletree lobby)Early renewal to same seating
• Opportunity for additional discounts with renewals
• Early renewal to same seating
• Opportunity of additional discounts with renewals

To purchase a 3-Play Mini Subscription you can choose three out of the five shows in one (1) Season at a reduced rate. Mini Packages are available for Tuesday, Wednesday, Thursday, Friday, and Sunday evenings as well as the Wednesday brunches. Please contact the Box Office for further details.

3-Play Mini Subscriptions go on sale in the Spring and are sold until the end of Winter.

Our website only allows an email to be used once. If you are unable to make a new account, you may already have one if you have purchased tickets to attend the Mayfield Dinner Theatre in the last few years. Please try resetting your password first, to gain access to your account. You can do this by clicking Forgot Your Password/Reset Password on the login page.

There are no refunds on tickets.

We can exchange existing tickets to another show date within the same production. Exchanges must be made at least 48 hours prior to your show date. There is an exchange fee of $5.25 per ticket.

We will not accept ticket exchanges after the scheduled show date.

The ticket price includes the buffet, coffee and tea service, and the show.

There is no gratuity for liquor or food services included. The recommended gratuity of 18% on ticket price and drinks can be left at your table on your show date. (Group tickets (10+) have a service gratuity included)

Please be advised, if you are purchasing two seats at a table for four or five you may end up sharing your table.

Seat sharing comes into effect on any date where all tables in the theatre are sold.

The Mayfield is not responsible for contacting any patrons who become subject to seat sharing.

Online and Box Office purchases are subject to a processing fee of $5.00 plus tax per ticket.

No, but we offer various discounts throughout a season, so please keep an eye on our Instagram and Facebook pages for a chance to take advantage of these deals. (Any discounts may be voided should changes be made to your order after purchase)

If you would like for us to mail out your tickets to you, there will be a mailing fee of $3.50 plus the printing fee of $1.00 per ticket. All fees are subject to taxes.

Infants (babes in arms) or children under the age of five (5) years old are not permitted in the Theatre.

For children ages of five (5) to 12 years old a discounted ticket can be purchased for $69.00 plus tax via Box Office only. Please inform the Box Office at the time of booking. Child priced tickets will be voided if the bearer does not meet the age requirements at the time of the performance.

We have a limited number of hearing devices available for use, please contact the Box Office to arrange to use one of these devices on your performance date.

The Mayfield Dinner Theatre is wheelchair friendly. We have designated seating to allow room for wheelchairs. Please notify us at the time of booking if you require wheelchair accessible seats or check for seating online that pop up an accessibility waiver.

We do ask that patrons who require assistance at the table or in the buffet attend the theatre with another guest who can assist them. The Mayfield team works hard to provide top notch service to each of our guests, and in doing so may not have the time to obtain food items from the buffet on a patron’s behalf as needed. At no time can a Mayfield employee assist with any mobility needs in cases where a guest requires someone to physically assist them.

We can acknowledge your special occasion on our silent announcement screens that run during meal service.

We offer cakes (approx. 6-inch x 4-inch) for an additional cost.

Contact the Box Office at least two business days ahead of your scheduled performance to arrange a screen announcement or to place a cake order.

Evening Performances:

Doors open at 5:30 PM, buffet is available 5:30PM - 7:30 PM, performance starts at 7:30 PM.

Brunch Performances:

Doors open at 10 AM, buffet is available 10 AM – Noon (12PM), performance starts at Noon (12 PM).

Each performance can vary in length and can run 2-3 hours including intermission.

The expected dress code is business casual.

Management has the right to deny anyone admittance if their attire is not suitable; shorts, flip flops/sandals, work worn, overly revealing, excessively ill fitting, malodorous, graphically offensive, etc.

You have the following options:

Exchange your tickets to another show date within the production; minimum 48 hours notice is required. Exchanges cannot be made after the scheduled performance date.

You can gift or sell your tickets to others.

The Mayfield Dinner Theatre reserves the right to change/cancel advertised shows, dates or cast. In the event of a change/cancellation, our priority would be to reschedule another performance date for all patrons with tickets. If a show is cancelled, a credit will be applied to your Mayfield Dinner Theatre account. The credit amount can be applied towards future bookings.

Free parking is available at the southeast corner of the Theatre. Limited reserved parking stalls are available for our Season Ticket subscribers.

Limited accessibility and EV parking is also available.

Cell phones and electronic devices must be turned off during the performance.

Photos/videos can only be taken during the meal and intermission.

Photos/videos cannot be taken during the performance as this infringes on the Union rules that govern our performers and their contracts, plus it can be extremely distracting to the live performers and other patrons in your vicinity.

Feedback can be sent to:

Overall Experience & Service:

• Cody Lockett – Operations Director, Mayfield Dinner Theatre & Box Office clockett@mayfieldtheatre.ca or (780) 930-4043
  • Arianna Stephenson – Assistant Manager, Box Office & Mayfield Dinner Theatre @ astephenson@mayfieldtheatre.ca or (780) 930-4049

  • Melanie VanSchaik – Assistant Manager, Mayfield Dinner Theatre @ mvanschaik@mayfieldtheatre.ca or (780) 930-4021

Food & Buffet:

• Adam Brack – Executive Chef, Doubletree by Hilton West Edmonton & Mayfield Dinner Theatre @ abrack@silverbirchhotels.com

All donation requests can be sent to: donations@mayfieldtheatre.ca

For gifts, we recommend that you purchase a gift card for any denomination amount. They can be purchased in office or online.

This gives the Recipient the option to:

• Choose a performance date best suited for them.
  • Book a Dinner Theatre Experience Package.

  • Use at the DoubleTree by Hilton West Edmonton for a room or to dine at the hotel restaurant, Stages.

Any balance remaining on the gift card, can be used towards drinks or tickets to a future show date.

Gift Cards can be purchased in person at the Box Office or online and an electronic copy will be emailed to you.

Gift cards are purchased at a dollar value, there is no GST added / Gift cards do not have expiry dates and can be used at any time / Gift cards that are lost or misplaced cannot be reissued / To check a balance on a gift card, you can call the toll-free number 1-800-242-5353 on the back of the gift card.

Gift cards can be redeemed at the Box Office for tickets, Dinner Theatre Experience Packages, at the Double Tree by Hilton West Edmonton or at the Stages Restaurant at the hotel.

Online gift cards can only be redeemed at the Box Office. We require the full code on the online gift card. The online gift card will need to be converted to a physical gift card for you to use it at the Double Tree by Hilton West Edmonton, at the Stages Restaurant in the hotel or towards your beverage tab in the Mayfield Dinner Theatre.

Our season runs from September to August of each year and consists of five shows.

The Mayfield Dinner Theatre performances run every day of the week except Monday.

On Sundays we have a brunch and evening performance. We have Wednesday brunch performances every other Wednesday.

The Theatre has 452 seats. The seat map can be found on our website.

There are no pillars to obstruct your view of the stage. It is 66 feet from the stage to the back wall of the Theatre. The Theatre has seating that will accommodate up to 9 people together. The chairs are swivel bucket seats with casters. Booths are Vegas Style, in the shape of a half circle and have bench seating (more restricted leg room) and are elevated one step up from the tables.

The Mayfield Dinner Theatre is a professional theatre company operating under the jurisdiction of the Canadian Actors' Equity Association. The actors/actresses that perform in Mayfield productions are members of this union.

The Mayfield Dinner Theatre Box Office has introduced the market standard Dynamic Pricing model to address inflation while keeping tickets affordable for a night out.

Dynamic Pricing means that ticket prices increase based on how many tickets have been sold for specific dates. If you check prices one day and then go to book tickets a week later for that same date, especially if the performance date, particularly if the performance is soon, you might find the prices have increased due to higher ticket sales in that period.

This model also affects ticket exchanges. If you try to exchange existing tickets, the new price will reflect any increases. However, Season Ticket holders are protected from the increase as long as they exchange to a performance on the same day of a week (for example a Saturday to another Saturday).

To secure the lowest prices, it is best to purchase tickets early.